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Client Reviews

Product & Policy

Frequently Asked Questions

CLIENT REVIEWS

WARRANTY

 FULL WARRANTY 

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Replacement Exchange of Style Purchased

or Repair + Services & Costs

- - - 

COVERED | Factory defects & unrepairable damages 

outside of normal travel wear & tear

Includes broken wheels, handles, zippers

 

NOT COVERED | Handling scuffs & exterior marks

*See 'Product Handling' for Protection & Preventions   

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 FULL PRICE PURCHASES 

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 VEGAN LEATHER | ORIGINAL STYLES 

 2 YEAR FULL WARRANTY 

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 LEATHER TRIM | ORIGINAL STYLES 

5 YEAR FULL WARRANTY 

 

  ALL 2.0 STYLES 

FULL LIFETIME WARRANTY

*Limited Exclusive

 

  TECH & ACCESSORIES 

 1 YEAR FULL WARRANTY

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 DISCONTINUED STYLES 

FULL WARRANTY

*Exchange for Replacement of Product of Equal Value

Or Full Credit in $ Amount of Purchase towards Updated Style

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 LIMITED WARRANTY 

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 EXCHANGE CREDIT 

Purchase amount credit towards any available replacement styles

 

 IN-HOUSE REPAIR 

Birdy repair services available at no additional cost (client pays for shipping)

 

 SALE PURCHASES 

 

 SALES & PROMOS 

1 YEAR LIMITED WARRANTY

 

 PRE-OWNED 

FINAL SALE

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PRODUCT HANDLING

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Warranty does NOT cover normal wear & tear, or exterior marks. Handle with care & treat as you would a designer handbag, and as ‘carry-on’ luggage only.

In the case of unexpected gate-check by airlines, use the Birdy protective tote as a cover (included with all UPGRADE purchases OR sold separately).

It’s suggested to roll the case to the side or front of you to handle bumps best. When pulled behind, make sure it’s not too low to the ground to avoid floor scuffs.

Strap Handling - Scrape floor

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RETURNS

IN THE CASE THAT YOU ARE NOT SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN OR EXCHANGE WITHIN 7 DAYS OF DELIVERY FOR A FULL REFUND OF THE PRODUCT ONLY.

 

THE BAG MUST NOT HAVE BEEN USED AND IN BRAND NEW CONDITION.

 ALL TAGS & PACKAGING MUST BE ATTACHED. BOTH WHITE & BROWN BOXES MUST BE INCLUDED FOR A FULL RETURN. CLIENT IS RESPONSIBLE FOR ALL SHIPPING.

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*SUBJECT TO A $25 RESTOCKING FEE IF RETURN IS NOT HANDLED IN A TIMELY MANOR OR DIFFICULTIES

 

*NO RETURNS ON SALE PURCHASES, FINAL SALE | EXCHANGES ONLY

SHIPPING

 

$25 USA

$40 CANADA 

$75 INTERNATIONAL

$175 EXPRESS 2-DAY (US ONLY)

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FAQ

DOES THE WINGS CASE MEET AIRLINES CARRY-ON REQUIREMENTS?

 

Yep! We have even travelled with two Wings bags, one as a ‘personal item’ by using the shoulder strap, and the other like a suitcase to be used as your ‘carry-on’.

 

IS THE BAG TSA COMPLIANT?

Yes! Because the battery is removable, Birdy is approved to bring in the carry-on luggage. If you decide to check your Birdy with the airlines, the battery must be removed & taken with your carry-on.

HOW MANY ITEMS DOES THE BAG PACK?

About 50 different items ranging from shoes, tops, pants, make up bags, etc. This bag can accommodate for a 1-week trip, depending on how you pack. If you tend to over pack, make sure to check out our social media for packing checklists and guides on how to maximize space in the Wings bag.

 

DOES THE BAG FIT IN THE OVERHEAD COMPARTMENT?

Yep, just like a charm. For effortless lifting, use the bottom support strap when placing it into the overhead.

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DOES THE BAG FIT UNDER THE SEAT ON AIRCRAFTS?

Birdy will fit under aisle seats only on smaller aircrafts like 'express jets' for short distances. These planes have less overhead space, therefor they designed the seats to have more room for undercarriage.

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WHAT IF THE AIRLINES WANT TO GATE CHECK MY BIRDY?

Not to worry! There is a Birdy Tote that either comes with the Wings Set & Upgrade, or can be purchased separately. The Birdy fits perfectly in the large bag, and has shoulder straps to tie on top to keep the protection secure.

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WHAT KIND OF PHONE DOES THE BAG'S PHONE BATTERY CHARGE?

Both Android and iPhone! The battery can also charge other devices like iPad, tablet, speaker, and whatever USB cord that will fit into the power bank!

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