Product & Policy
Frequently Asked Questions
Replacement Exchange of Style Purchased
or Repair + Services & Costs
- - -
COVERED | Factory defects & unrepairable damages
outside of normal travel wear & tear
Includes broken wheels, handles, zippers
NOT COVERED | Handling scuffs & exterior marks
*See 'Product Handling' for Protection & Preventions
FULL PRICE PURCHASES
VEGAN LEATHER | ORIGINAL STYLES
2 YEAR FULL WARRANTY
LEATHER TRIM | ORIGINAL STYLES
5 YEAR FULL WARRANTY
ALL 2.0 STYLES
FULL LIFETIME WARRANTY
TECH & ACCESSORIES
1 YEAR FULL WARRANTY
*Exchange for Replacement of Product of Equal Value
Or Full Credit in $ Amount of Purchase towards Updated Style
Purchase amount credit towards any available replacement styles
Birdy repair services available at no additional cost (client pays for shipping)
SALES & PROMOS
1 YEAR LIMITED WARRANTY
Warranty does NOT cover normal wear & tear, or exterior marks. Handle with care & treat as you would a designer handbag, and as ‘carry-on’ luggage only.
In the case of unexpected gate-check by airlines, use the Birdy protective tote as a cover (included with all UPGRADE purchases OR sold separately).
It’s suggested to roll the case to the side or front of you to handle bumps best. When pulled behind, make sure it’s not too low to the ground to avoid floor scuffs.
Strap Handling - Scrape floor
IN THE CASE THAT YOU ARE NOT SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN OR EXCHANGE WITHIN 7 DAYS OF DELIVERY FOR A FULL REFUND OF THE PRODUCT ONLY.
THE BAG MUST NOT HAVE BEEN USED AND IN BRAND NEW CONDITION.
ALL TAGS & PACKAGING MUST BE ATTACHED. BOTH WHITE & BROWN BOXES MUST BE INCLUDED FOR A FULL RETURN. CLIENT IS RESPONSIBLE FOR ALL SHIPPING.
*SUBJECT TO A $25 RESTOCKING FEE IF RETURN IS NOT HANDLED IN A TIMELY MANOR OR DIFFICULTIES
*NO RETURNS ON SALE PURCHASES, FINAL SALE | EXCHANGES ONLY
$175 EXPRESS 2-DAY (US ONLY)
DOES THE WINGS CASE MEET AIRLINES CARRY-ON REQUIREMENTS?
Yep! We have even travelled with two Wings bags, one as a ‘personal item’ by using the shoulder strap, and the other like a suitcase to be used as your ‘carry-on’.
IS THE BAG TSA COMPLIANT?
Yes! Because the battery is removable, Birdy is approved to bring in the carry-on luggage. If you decide to check your Birdy with the airlines, the battery must be removed & taken with your carry-on.
HOW MANY ITEMS DOES THE BAG PACK?
About 50 different items ranging from shoes, tops, pants, make up bags, etc. This bag can accommodate for a 1-week trip, depending on how you pack. If you tend to over pack, make sure to check out our social media for packing checklists and guides on how to maximize space in the Wings bag.
DOES THE BAG FIT IN THE OVERHEAD COMPARTMENT?
Yep, just like a charm. For effortless lifting, use the bottom support strap when placing it into the overhead.
DOES THE BAG FIT UNDER THE SEAT ON AIRCRAFTS?
Birdy will fit under aisle seats only on smaller aircrafts like 'express jets' for short distances. These planes have less overhead space, therefor they designed the seats to have more room for undercarriage.
WHAT IF THE AIRLINES WANT TO GATE CHECK MY BIRDY?
Not to worry! There is a Birdy Tote that either comes with the Wings Set & Upgrade, or can be purchased separately. The Birdy fits perfectly in the large bag, and has shoulder straps to tie on top to keep the protection secure.
WHAT KIND OF PHONE DOES THE BAG'S PHONE BATTERY CHARGE?
Both Android and iPhone! The battery can also charge other devices like iPad, tablet, speaker, and whatever USB cord that will fit into the power bank!